Terms & Conditions

Please make sure all orders are in by 2pm.

Our minimum order is $75.00 Monday to Friday - $250.00 Saturday & Sunday

Office Hours

         Our office hours are from 8am to 4pm Monday to Thursday &

         8am to 12pm Friday.


Our delivery charges can be found here


Weekend orders and public holidays.


Delivery Surcharge $10


Sunday & Public Holiday orders/deliveries are by request only.

Delivery Surcharge $30

Delivery times

Delivery times are from 6.30am to 6.30pm Monday to Sunday.


The prices quoted are inclusive of all applicable GST charges.

Order Alterations

We will always accommodate changes in catering numbers.

All changes must be lodged by 2.00pm the day prior to the order.

Last minute / same day orders

We will do what we can to support you and we usually do.

It ultimately comes down to what produce we have to hand and who is available to put something together for you.


All cancellations are required in writing - email your cancellations to info@freshconvenience.com.au


Within 7 days - 25% of total invoice.

Within 4 days - 50% of total invoice.

Within 48 Hours - 75% of total invoice.

Within 24 Hours - 100% of total invoice.

Please be aware when ordering that the above will apply.

Price fluctuations

All prices are correct at the current time and are quoted on current costs.

These prices may vary from time to time.

Fresh Convenience Catering reserves the right to amend,

alter and re-cost the menu at any time.


First time customers are required to supply their credit card details for all orders.

Please note invoices may change after an event due to staffing hours.

When placing an order within the current calendar month 100% payment will be required to process the order and ensure delivery.

When placing an order outside the current calendar month a 50% deposit will be taken and the remaining 50% processed prior to the order delivery.

Payment via the regular methods

Visa, Amex, Mastercard, Diners & EFT

EFT payments need to be received prior to delivery of the order.

Approved account/invoice customers have 7 days to complete payment after issue of invoice.
 A 10% late fee may be incurred if payment is outside of these terms.

Please download an application form if you would like to have a 7 day account.

Debt collection agencies will be instructed if the debt is not paid.

All debt collection agency fees, costs & interest charges will be incurred entirely by the debtor.

We accept the following payments:

EFT (Electronic Funds Transfer}

Visa, MasterCard & AMEX (surcharges apply)



We do not split invoices at Fresh Convenience Catering.

We can send the same invoice to different emails however it is for you

to decide who pays.


Heart in Hospitality Pty Ltd t/as Fresh Convenience Catering.

ABN: 45 619 619 215