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Terms & Conditions

Order deadline 

Please ensure orders are in by 2pm the day before your catering is required. In the case of an emergency or special circumstances, resulting in a same day/last minute order, we will do what we can to support you using the produce we have to hand and available staff. Always ask - we're here to help!


Changes to orders

Any changes to existing orders must also be finalised by 2pm the day before your event. We will always accommodate changes in catering numbers however penalties may be incurred with a drop in numbers.

Minimum spend

Our minimum order is $75.00 Monday to Friday and $250.00 on weekends. 

Office Hours

         Our office hours are from 8am to 4pm Monday to Thursday &

         8am to 12pm Friday. Our office is not staffed on public holidays.


Our delivery charges can be found here


Weekend orders and public holidays

Saturdays: Delivery Surcharge $10

Sunday & Public Holiday orders: Deliveries are by request only. Delivery Surcharge $30

Delivery times

Delivery times are from 6.30am to 6.30pm Monday to Sunday.


The prices quoted are inclusive of all applicable GST charges.


All cancellations are required in writing - email your cancellations to


Within 7 days - 25% of total invoice.

Within 4 days - 50% of total invoice.

Within 48 Hours - 75% of total invoice.

Within 24 Hours - 100% of total invoice.

Please be aware when ordering that the above will apply.

Price fluctuations

All prices are correct at the current time and are quoted on current costs.

These prices may vary from time to time.

Fresh Convenience Catering reserves the right to amend, alter and re-cost the menu at any time.


First time customers are required to supply their credit card details for all orders.

Please note invoices may change after an event due to staffing hours.

When placing an order within the current calendar month 100% payment will be required to process the order and ensure delivery.

When placing an order outside the current calendar month a 50% deposit will be taken and the remaining 50% processed prior to the order delivery.


Payment via the regular methods
: Visa, Amex, Mastercard, Diners & EFT

EFT payments need to be received prior to delivery of the order.

Approved account/invoice customers have 7 days to complete payment after issue of invoice.
 A 10% late fee may be incurred if payment is outside of these terms.

Please download an application form if you would like to have a 7 day account.

Debt collection agencies will be instructed if the debt is not paid.

All debt collection agency fees, costs & interest charges will be incurred entirely by the debtor.

We accept the following payments:

EFT (Electronic Funds Transfer)

Visa, MasterCard & AMEX (surcharges apply)



We do not split invoices at Fresh Convenience Catering however we are happy to send copies of invoices to the involved parties and let you decide who pays! 


Heart in Hospitality Pty Ltd t/as Fresh Convenience Catering

ABN: 45 619 619 215

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